Frequently Asked Questions
Q. Why should I choose Masons Kitchen?
A. Masons Kitchen has been delivering food to a wide range of clients in and around London for over 17 years. The food is fresh, seasonal and stylishly presented. If you are not already ordering from us, it’s time for a change!
Q. How do we place an order with you?
A. It couldn’t be easier to place an order with us! Whether you prefer to do everything online or speak to a real human, choose your preferred method below:
1. Simply click on ‘Our Food’, choose your selection and checkout to order through our online shopping cart
2. Use the online chat found on our website and discuss your requirements with a member of the team
3. Give us a call on 0208 691 5100 and speak to one of our friendly team
4. Email your requirements over to firstname.lastname@example.org and we'll get back to you
Q. Where do you deliver to?
A. We deliver to central and south London and most regularly to the boroughs of Lewisham, Lambeth, Southwark, Bromley, Bexley, Croydon and Greenwich.
Q. Is there a delivery charge?
A. There is no delivery charge to orders made for delivery to central and south London between 08.00-18.00. Contact the team for a quote if you would like a delivery outside these areas or timings.
Q. Is there a minimum spend?
A. We have a £90.00 minimum spend, this price includes delivery and congestion charge where applicable.
Q. What is the cut off time for placing next day order?
A. For next day deliveries Tuesday-Saturday, we accept orders up to 13.00 the day before. For Monday and Sunday orders, we accept orders up to 13.00 the Friday before.
Q. My meeting is at 12.30 – what time should I order for?
A. We ask for the earliest time that we can deliver the food and the latest. So if you give us a 45 minute window, we will sort the rest! If you know that getting parked or entering the building is tricky, then please allow time for our driver to get to you.
Q. We have a 18.30 meeting – do you deliver that late?
A. Yes we do and we also deliver at weekends, so please ask for a quote.
Q. I’ve placed an order and I want to amend the numbers – can I do this?
A. Absolutely! Log into your account online and make your changes or call or email the office and we’ll confirm that we can accommodate your change. We can accommodate any changes in numbers up to 24 hours in advance.
Q. What methods of payment do you accept?
A. We accept payment by BACS transfer, credit or debit card when you place your order. All the details will be on your invoice. For those with a pre-arranged credit account, we accept payment by BACS transfer, debit or credit card and cheque.
Q. How do you guarantee the freshness of your food?
A. Our food is handmade in our purpose-built kitchens in South East London, close to where our clients are. We have a team of skilled chefs who make the food to order. We have used the same suppliers for years who we know and trust, and they deliver to us daily. If it's not fresh, we won’t use it!
Q. Can you cater for special dietary requirements?
A. Of course! Please talk to our team when selecting your menu and we can let you know what dishes are suitable for which requirements. Most requests can be accommodated if we are notified in advance. All allergen information is available on request and your order will come labelled with the necessary information.
Q. Where do your ingredients come from?
A. Our ingredients are sourced from quality, local, reputable suppliers. Our fish is sourced from MSC sustainable sources and our meat is sourced from RSPCA accredited farms. All our food is fresh, seasonal, and, where possible, local!
Q. Which sandwich fillings will be included in my order?
A. Our chefs prepare a weekly, seasonal selection of fillings and they will put together your order using the current selection. We have included a selection of the standard fillings on the website so you get an idea of our range.
Q. What is the food presented on?
A. Our food is presented in stylish cardboard boxes. We line our boxes with entirely natural, biodegradable grease proof paper. We use recyclable clear bags to keep the food fresh. Our packaging is 100% recyclable and once you have finished with it, fold it down and put it straight in your recycling box! If you would like your order to be presented on china, please contact our team and ask for a quote.
Q. How is your food transported from your kitchens to our offices?
A. We have liveried, refrigerated vans that ensure your food is kept to correct temperature en route to your venue. Our team of uniformed drivers are smart, knowledgeable and friendly!
Q. If we choose to have the food delivered on china, when would this be collected?
A. All collections are made the following working day, unless a same day collection is requested.
Q. We require a copy of your public liability insurance – do you have the necessary documentation?
A. Of course! We have all the necessary insurance and we would be delighted to provide any proof of documentation that you may require.
Q. I have come across you on Google – how do I know that you are a reputable company and that you actually exist?
A. We are a VAT registered company, we are inspected by the Food Standards Agency and our reviews are all real! We have both manned offices and kitchens and are contactable by telephone, email and post. You are welcome to meet us if you have any uncertainty about our existence – you wouldn’t be the first!
Telephone: 0208 691 5100
Address: 133 Creek Road, London, SE8 3BU
Q. Where can I find your terms and conditions?
A. You can find terms and conditions here.